In these terms and conditions, the "Company" or “We” will mean MentalCare Connect Company Limited which manages and operates the Hospital Authority Staff e-Co-Op Shop.  "Website" will mean www.ha-co-op-shop.com.hk and the "Customer" will mean any Hospital Authority staff that places an order with the Company on the Website. Please read these terms and conditions carefully before using the site. By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.

 

1. General

1.1 The Company shall make every effort to ensure that prices, details and sizes of product(s) displayed on this Website are up to date. Prices are subject to change without prior notice and all orders are subject to the Company's acceptance at its sole discretion and stock availability.

1.2 The Company shall make every effort to ensure product(s) displayed on this Website are in stock. If from time to time product(s) become out of stock, the Company may suggest alternative product(s) of similar value and style to the Customer for acceptance.

1.3 Prices charged for purchases on this Website may be different from those charged in our stores.  The prices charged are those applicable on the day the Customer makes the order.

1.4 All orders are subject to confirmation of final availability and the Company reserves the right to reject the order in the event that any of the product(s) or delivery service requested is unavailable. In the event that we are unable to fulfill your order, we will notify you by phone, email or whatsapp within 3 Business Days before delivery. “Business Days” mean any day other than Saturday, Sunday or public holidays.

1.5 Free delivery service is provided for purchases general product(s) that exceed or equal to HK$500.

1.6 Free delivery service is provided for purchases moon cake or pudding coupon that exceed or equal to HK$500.

1.7 To purchases coupon (except moon cake or pudding coupon), customer needs to make purchases of exceed or equal to HK$500 of general product(s) for free delivery.

1.8 For purchases less than HK$500 (except coupon), HK$60 delivery fee will be charged with effective from 1st January, 2020.

 

2. Delivery Service

2.1 Customer will receive confirmation email at once while payment settled. Please contact our Customer Service Officer at 8101 8800 or send message over whatsapp to 9452 6366 if Customer do not receive the confirmation email.

2.2 We will confirm the delivery date and time of the order with you within 3 Business Days before the date of delivery. Please contact our Customer Service Officer at 8101 8800 or send message over whatsapp to 9452 6366 if you do not receive confirmation within 3 Business Days before the date of delivery

2.3 This delivery service is only available for Hospital Authority hospitals and/or clinics and/or North Lantau Hospital(Tung Chung), which are located in Hong Kong, Kowloon and New Territories.  It is not available for locations on the Outlying Islands and in remote areas including: St. John Hospital, St. John Hospital General Out-patient Clinic, Sok Kwu Wan General Out-patient Clinic, Mui Wo General Out-patient Clinic, Tung Chung General Out-patient Clinic, Tai O Jockey Club General Out-patient Clinic, North Lamma General Out-patient Clinic, Peng Chau General Out-patient Clinic and Sha Tau Kok General Out-patient Clinic.

2.4 We provide monthly delivery service on the second Wednesday of each month for all North Lantau Hospital (Tung Chung) orders.

10/1/2024	14/2/2024	13/3/2024	10/4/2024
8/5/2024	12/6/2024	10/7/2024	14/8/2024
11/9/2024	9/10/2024	13/11/2024	11/12/2024

 

2.5 Delivery service is not available to areas that cannot be reached directly by our vehicles.  For addresses that can only access through staircases, there will be additional delivery charge of HK$20 per floor and HK$8 per packing case. In the event of a lift breakdown during delivery, the Company will make arrangements to deliver the product(s) at another time.

2.6 Delivery service will be suspended when typhoon signal No.8 or above, a black rain warning is hoisted or extreme condition is announced. In this event, Customers will be contacted to re-arrangement of delivery time.

2.7 The Company will contact the Customer for delivery re-arrangement if the recipient is not available to accept delivery at the designated delivery time. Delivery fee of HK$60 will be charged for re-arrangement.

2.8 It is the responsibility of the Customer to notify the Company 3 Business Days before the delivery day if there is any change to the delivery address.

 2.9 The Company will confirm the date of available of the order with the Customer within 3 Business Days before the date of self pick-up. Information of self pick-up point are as follow:

HA Saff Co-Op Online Shop

    Tel. No.: 8101 8800

        Address: Flat A, 11/F., Yin Da Commercial Building, 181 Wai Yip Street, Kwun Tong, Kowloon

     Opening Hours: Mon-Fri 9:00a.m. – 6:00p.m. (Closed on Saturday, Sunday and Public Holiday)

 

    Cheers Coop (Wan Chai Revenue Tower)

Tel. No.: 2157 0051

Address: Unit No. 2, G/F., Revenue Tower, No. 5 Gloucester Road, Wan Chai, Hong Kong

Opening Hours: Mon-Fri 8:00a.m. – 6:00 p.m. (Closed on Saturday, Sunday and Public Holiday)

 

3. Payment Terms

3.1 We accept payment by the BOC Affinity Credit Card, VISA card, Master Card or cash on delivery.  In the latter case, Customers are required to tender the exact amount upon delivery. If amount exceeded HK$10,000 for cash on delivery, Customer should bank-in the payment to Hang Seng Bank (A/C no.: 264-087214-025, A/C name: MentalCare Connect Company Limited) and fax the bank-in slip to our Customer Service Officer via fax no. 8101 8896.

3.2 All products prices listed are in Hong Kong dollars.

3.3 Customers’ offer to make purchase on this Website shall be subject to our sole discretion and may not be accepted subject to the availability of stock. A final and conclusive invoice will be presented to Customer upon delivery.

 

4. Receipt of Purchased Product(s)

4.1 At the time of delivery of the purchased product(s) to the Customer, the Customer is required to show his/her valid Hospital Authority staff card to our delivery worker for identification.  The name on the Hospital Authority staff card must be the same as the one on the invoice.

4.2 It is the Customer's responsibility to check the purchased product(s) received at once and ensure that they match with the sales order in terms of the quantity and the quality.

4.3 The product(s) ordered may be collected by your authorized representative (“your representative”) on delivery.

4.4 When your representative receives the purchased product(s), he/she is required to show his/her valid Hospital Authority staff card and the Customer’s valid Hospital Authority staff card (original or photocopy are accepted) to our delivery worker for identification.  The name on the Hospital Authority staff card must be the same as the one on the invoice.

4.5 It is your representative’s responsibility to check the purchased product(s) received and ensure that they match with the sales order in terms of the quantity and the quality.

4.6 If the sales order’s payment method is cash on delivery, your representative is required to tender the exact amount upon delivery.

 

5. Replacement/Refund

5.1 Customer must present a valid receipt for replacement or refund if any quality problem.

5.2 Customer Service Officer will contact the Customer for refund arrangement due to the shortage of the product(s).

5.3 The amount of refund will be credited to customer’s credit card around 4 to 8 weeks after confirmation for those who order settled payment by credit card.

5.4 The amount of refund will deposit into bank account around 4 to 8 weeks for those who order settle payment by cash on delivery or bank-in.

5.5 Claims (if any) must be lodged with our customer service hotline at 8101 8800 or send message over whatsapp to 9452 6366 within 7 Business Days after delivery. Otherwise the Company shall have the discretion of refusing the Customer’s claim after delivery.

5.6 Replacement or refund product(s) must be returned together with unopened complete packaging, accessories, instructions and unfilled warranty card, and must be free of damage, scratch and water stains.

5.7 When replacing product(s), the Customer must send the original purchase document to the delivery worker for cancellation.

5.8 Product(s) replacement or refund service does not apply to product(s) online registered for warranty.

5.9 Product(s) replacement or refund service does not apply to product(s) that have been repaired.

5.10 The product must be returned together with all the gifts attached to the purchase of the products, otherwise the value of the gifts will be deducted from the refund.

5.11 Replacement can only be made for items that have quality problems. All products can only be changed once.

5.12 When replacing product(s), if the amount of the product(s) is lower than the amount of the original product(s), the difference will not be refunded. If the amount of the replacing product(s) is higher than the original product(s), the difference shall be compensated.

5.13 In case of any dispute, the Company reserves the right of final decision.

 

Supplementary of Terms and Conditions for Electrical Appliance

6. Payment Terms

6.1 We accept payment by the BOC Affinity Credit Card, VISA card, Master Card or bank-in.  No cash on delivery or deposit will be accepted. Order will be confirmed after payment settled.

6.2 Customer could bank-in the payment to Hang Seng Bank (A/C no.: 264-087214-025, A/C name: MentalCare Connect Company Limited). Please contact our Customer Service Officer at 8101 8800 or send message over whatsapp to 9452 6366 to confirm availability of stock before bank-in payment. Bank-in slip should fax to 8101 8896 or send image over whatsapp to 9452 6366 with remark the order number and contact information.

7. Guideline for Ordering and Delivery

7.1 The final prices of electrical appliances are based on the confirmation by the agent of electrical appliance. If the final price is different from the amount of the purchase, the Customer will be notified separately to determine whether to maintain the purchase.

7.2 The electrical model cannot be changed after the order is placed.

7.3 If the Customer needs to exchange the product(s) after confirming the order, the agent will charge an administrative fee of HK$200 (the supplier reserves the final right to return the product(s)). Except that the supplier is out of stock, the paid amount will not be refunded, and the replacement is limited to the exchange of electrical product(s) of the same value or above.

7.4 If the Customer is unable to receive the product(s) temporarily on the day of delivery, the additional delivery fee will be charged by agent for re-arrangement if the product(s) is delivered by an agent. The amount is subject to the agent's charge. Additional delivery fee of HK$60 will be charged for re-arrangement if product(s) is delivered by the Company directly.

7.5 If the product(s) is delivered by an agent, the customer should check the clearly ordered appliance model when receiving the product(s) before signing. Otherwise the additional replacement fee of HK$200 will be charged.

7.6 If you purchase part of small electrical appliances or purchase other online product(s) exceed or equal to HK$500, the Customer can enjoy free delivery service. Otherwise, an additional HK $ 60 delivery fee will be charged.

7.7 Delivery charges will be negotiated separately if there is no elevator / need to go up the stairs or the vehicles cannot be reached directly.

 

8. Maintenance and Exchange

8.1 Please check and keep the maintenance card when receiving the product(s) and please keep the receipt of the appliance so that you can show the certificate when repairing.

8.2 If the Customer finds that the product(s) has a defect caused by non-artificial damage within 7 days from the date of receipt, we has the final decision to request the Customer to go to a designated agent repair center to inspect the product(s) before exchanging the same product(s). The product(s) must be able to be opened normally and the free gifts should be returned together. All product(s) cannot be returned or refunded.

8.3 During the warranty period, the product(s) can enjoy the maintenance and repair services provided by the agent or manufacturer. Customer must contact agent or manufacturer to arrange for inspection, repair and after-sales service. Please read the maintenance terms and conditions provided by the agent, and present the warranty certificate and receipt while repairing.

8.4 We reserve the absolute right to refuse to provide product(s) replacement services under the following circumstances:

Ÿ   Special order product(s)

Ÿ   Damage caused by accident, negligence, improper use, or fluid damage

Ÿ   Product(s) registered for warranty

Ÿ   Customer failed to provide receipt and original product(s) record

8.5 Customer is kindly requested to note that there may be other terms and liability details for each category or individual product(s). If individual terms conflict with these terms, the decision of the Company shall prevail.

8.6 In case of any dispute, the final decision of the Company shall be reserved.

 

9. Personal data collected from online shop can be used by us for the following purposes:

9.1 Provide delivery and installation services

9.2 Conduct customer opinions and market surveys

9.3 Provide customer with the latest promotional activities, offers and product(s) information of the Hospital Authority Staff e-Co-Op Shop.

 

These terms and conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People's Republic of China (“Hong Kong”) and the Customer and the Company agree to submit to the exclusive jurisdiction of the Hong Kong courts. The Company may revise these terms and conditions at any time with 14 Business Days’ prior notice.  The above terms and conditions have been prepared in both English and Chinese versions.  In the event of any discrepancy between the English and Chinese versions, the English version shall prevail.

January 2020